Here at Kelapa Organics, we make sure you are kept in the loop the whole step of the way from the time you place the order until it arrives at your doorstep!

 

Order Processing Time:
All orders made before 12pm Monday – Friday (ex. AU Public Holidays) will be picked and packed and have the best chance of leaving that same day. We will still do everything we can to get all orders after 12pm out that day as well, but if for any reason we can’t make that happen, they will leave first thing the next business day.

Australia Shipping & Delivery Times:
For all orders shipping to Australia we have a flat rate fee of $4.95. We use regular ‘Parcel Post’ Australia Post to send out all orders within Australia. Please note that only Australia Post can deliver to PO Boxes. To calculate an estimate delivery time to your suburb via Australia Post ‘parcel post’ service please click here

International Shipping & Delivery Times:
We offer international shipping to selected countries via Australia Post Standard International Shipping service. We have a flat rate fee of $30.00 for all international orders. Delivery time on all international orders is between 6-10 business days.  Please note: Countries that have importing taxes or duty fees, must be paid by the customer when the goods arrive to the destination country. These costs are not included in the price of goods or our shipping charges.

Tracking Information:
All orders that are purchased via our website will include tracking via Australia Post. Once your order is complete you will get an email from us saying your order is on it’s way. We will also send you an Australia Post tracking number and link that you can monitor. This will allow you to see what stage of the delivery process your parcel is up to at any given time. It also gives you a clear indication as to when your parcel will be delivered,

If you have any questions in regards to our shipping options please contact us at anytime through our Contact Us Page.